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FAQ

Frequently Asked Questions

Welcome to Sir Toby's Hostel Prague FAQ section! We're thrilled to have you here and are excited to provide you with all the information you need to make your stay with us truly memorable. At Sir Toby's, we understand that a well-informed traveler is a happy traveler, and that's why we've compiled this comprehensive list of frequently asked questions to address any queries you might have. Whether you're curious about our cozy accommodations, our vibrant neighborhood, or the array of amenities we offer, you'll find the answers right here. So, sit back, relax, and let us guide you through the most common questions to ensure your stay at Sir Toby's Hostel Prague is nothing short of fantastic!

How Close is Sir Toby's to Prague

Our hostel is located in the area of Prague called Holesovice, which is on the north side of the river from Old Town. We are around 10 minutes by tram from Prague’s Main Train Station, 15 minutes to the centre and to Prague Castle. We are located just a few minutes walk from the Prague Markets, and you will find many restaurants, shops and services in our neighbourhood. For the partiers there are Mecca, Cross Club and SaSaZu within 5-10mins walking distance. There are various public transport options which operate 24hrs to take you to the Old Town.

How Does Prague's Public Transportation Works?

Day trams operate from 5am to midnight. From midnight until 5am there are night trams running every 30 minutes. Night trams (and only night trams) are numbered in the 90’s (i.e., 90, 91, 92, etc.). The night tram to and from Sir Toby’s is the No 94.

Tram stop Tusarova: Tram 14 to centre (Wenceslas Square / Václavské náměstí), trams 1 and 25 to Prague Castle (Prašný most).
Tram stop Dělnická: Only incoming trams (1, 14, 25).
Tram stop Dělnická: Tram 14 to centre, incoming tram 12 and incoming night tram 94.
Tram stop U Průhonu: Tram 12 to Prague Castle (Malostranské náměstí), night tram 94 to centre.

You can find more information on where the trams stop here.

Traveling to and from Sir Toby’s you just need to use trams! Metros run from 5am to midnight. Depending on the day and time, metros can be 3-9 minutes apart. Tickets can be purchased from reception, at metro stations and some shops:

30 CZK (30 minutes, unlimited transfers)
40 CZK (90 minutes, unlimited transfers)
120 CZK (24 hour pass, unlimited travel)

Ask reception about our discounted rental passes!

How Do I Get to Sir Toby's From Airport, Bus Station or Train Station?

For directions, please visit our directions page, or see our Google map
We also offer our Transport Service. We are reliable, fair, friendly and you always know how much you will pay up front. Book your Transport Service.

What is the Check-in and Check-out time?

You may check in to the hostel any time. Rooms or beds are ready for you by early afternoon. If you arrive before your room is ready, you are welcome to store your bags in the luggage room and use the common facilities. Check-out time from the room is until 11am, after which you may store your bags in the luggage room.

Do You Provide a Map of Prague?

Yes! We provide guests with a free customized map of Prague full of great helpful information and recommendations of our favourite places to eat, shop, sightsee, and more. You’ll also receive discounts and special offers in selected restaurants and shops just by showing them your map! And, of course, our staff is more than happy to offer recommendations for things to do/see. Make sure to ask receptionists if you have any questions.

Does Sir Toby's have a Kitchen?

Yes. Sir Toby’s guest kitchen, nicknamed the “Kitchen of the Missing Spoons,” is available for all guests. You may store your food in the fridge or the cupboard, just be sure it’s clearly labeled. There is free tea and all pots, pans, plates, cutlery, etc. are for you to use while you are here. We can’t wait to see what you will cook up!

Can I Borrow Iron, Hair Dryer, Alarm Clock or Adapter?

Yes. These items (and more) can be borrowed for free from reception. We’ll ask you to leave a deposit, but you’ll get it all back when the item is returned.

What Is Included In the Price?

All rooms: all taxes, linens; facilities, city map
Small private rooms: towels are also included

What is the Accepted Payment Menthod?

You may pay with Czech Koruna, Euro (at our current in-house exchange rate), or by credit/debit card.

Is There Wifi at Sir Toby's?

Yes. We offer free internet computers at reception and free wifi in our reception lobby, guest kitchen, and cellar pub. We all like to stay connected and we help you to do that. For FREE!

Is Sir Toby’s a Non-Smoking Hostel?

Yes. We are a non-smoking hostel and smoking is only allowed outside in the backyard or on balconies. There is a cleaning fee if you are found to be smoking inside.

How Safe and Secure is Sir Toby's?

For the safety of our guests and their belongings, we offer:
– Security-code protected front door
– Security-code protected Luggage Room*
– Lockable storage boxes under dorm beds*
– Free Safety Deposit Boxes at reception
– Free Security storage behind reception for laptops and large items.
– All rooms have key-card entry
– 24-hour reception
– Quiet residential neighbourhood

*Padlocks for the luggage room or storage boxes can be purchased from reception if you do not already have one. So bring your own!

If We Are Travelling as a Small Group, Can We Stay In the Same Room?

If you wish to stay together with friends it is best to book a private room. If that is not possible then the next best option is to book together under one reservation and we will do our best to place you in the same room. Lastly, if you book separately but would like to stay together then email us and we will do our best to keep you together.

Are The Shared Dorms are Mixed Gender?

In general all of our shared dorm rooms are mixed gender. But we do also offer an all Female only dorm room and a all Male dorm room. If you’re interested, please ask if there is availability in the female-only or male-only dorm.

Is There an Age Limit at Sir Toby's?

Sir Toby’s does not have any age limits on the guests who can stay with us. However, in our shared dormitory rooms we can only accept guests aged between 18-39 years old. If you do not meet this criteria you are most welcome to stay in one of our great private rooms.

Is There a Place to Eat and Drink at Sir Toby's?

Yes, our pub is called ‘The Pub at Sir Toby’s’ and is in our brick cellar. Guests say it’s one of the best places in the hostel. Open every day from 18:00h until late.

Can Sir Toby's Send a Letter to the Embassy for the Visa Purpose?

Yes. If you will require a letter of confirmation of your reservation with company stamp and signature in order to apply for a visa, please allow up to 3 days time for us to prepare this document. Also, for this service, we require a non-refundable prepayment of the whole stay of your accommodation. This letter will be sent ONLY as a PDF file by email for you to print. Sorry, no faxes.

What Do I Need to Know When Taking a Taxi In Prague?

When taking a cab in Prague, we strongly recommend phoning a reputable taxi company (e.g. AAA or CityTaxi). If possible, avoid hailing a cab on the street. Before the journey, request a printed receipt and make sure the driver sets the meter to zero. And, of course, it’s always a good idea to carry small bills and be discrete with your belongings.

Does Sir Toby's Have Parking Spaces?

We do! We have three parking spots in our yard which cost 300 CZK per day. We recommend you book it via e-mail in advance.

If you prefer parking outside of the hostel, please note that the Prague 7 area has restricted street parking – residents only zones and short-term parking meters. This means you are not allowed to park on the street. We recommend you use a 24-hour guarded parking area which is located only two tram stops from the hostel. The cost is 200 CZK (cca 8 EUR) per car per 24hrs for Sir Toby’s guests. First come to the hostel to drop your luggage and we will give you a voucher and directions. Please leave your hazard lights on when parked in front of the hostel.

Can I Make a Reservation Without a Credit Card?

Yes, only during the non-peak seasons. If you do not have a credit card or cannot use one to secure your reservation, we also accept advance payment in the form of bank transfers. Or, you may make a non-confirmed reservation in which you must call or email to confirm two days before your arrival. In this case, you must also arrive by 15:00 or call again to reconfirm. This option is only available in certain situations, so use our contact form to send your request.

How To Check Out The Events in Prague During my Visit?

If you are interested in events around Prague, we recommend visiting the following sites:

Goout.cz
Prague TV
Expats.cz
Prague Events Calendar
Prague Monitor
Ticketpro Agency
Eventful.com

Check out our Pub page for more information about what’s on in The Pub at Sir Toby’s.

Is Sir Toby's in any Social Media Platforms?

We’ve done our best to create ways for you to interact with us. You can share your stories, advice and travel tidbits with fellow Prague explorers and be the first to know about events, special offers, recent press buzz and more.

Some Final Important Points to Remember!

On occasion, due to the nature of hostels, it can happen that guests need to move rooms during their stay despite our best efforts to limit and avoid such cases.
Sir Toby’s is a hostel for travellers, not for workers. For this reason we have a 7 night maximum stay in any 3 month period.
All bookings must be paid for on arrival or at the time of extension.
We do not allow check out and check in of rooms on the same day, unless there is no other option available. i.e. no bed/room hopping! We reserve the right to ask anyone to leave if we feel they are disturbing the general operation of the hostel, other guests or our staff.
We kindly ask guests for understanding.

Online Consumer Disputes

Click on this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes.